Store Policy
Shipping & Delivery
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Orders are processed within 1-4 business days.
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Standard delivery time is 5-10 business days, depending on location.
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Shipping charges are calculated at checkout.
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We are not responsible for delays caused by couriers or unforeseen circumstances.
Return & Refund Policy
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Returns are accepted within 5 days of delivery for defective or damaged products.
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Customers must provide proof of damage (photos/videos) before a return is approved.
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Refunds are processed within 5-7 business days after return approval.
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We do not accept returns for change of mind.
Payment Policy
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We accept payments via UPI, credit/debit cards, and net banking.
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Cash on delivery (COD) is available.
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All transactions are securely processed, and we do not store payment details.
Cancellation Policy
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Orders can be canceled within 12 hours of placing the order.
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Once an order is shipped, it cannot be canceled.
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Refunds for canceled orders will be processed within 3-5 business days.
Customer Support
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For any queries or issues, reach out to us at support@galaura.com or WhatsApp at +91 7754902075.
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Our support team is available Monday to Saturday, 10 AM – 6 PM IST.
Privacy Policy
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We respect customer privacy and do not share personal information with third parties.
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Any data collected is used solely for order processing and customer service.
Product Disclaimer
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Product images are for representation purposes only; slight variations may occur.
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Ensure proper usage and handling of decorative lights as per safety instructions.
By shopping with Galaura, you agree to our store policies. Thank you for supporting us!
Payment Methods
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Credit / Debit Cards
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PAYPAL
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UPI Payments
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Cash On Delivery